Frequently Asked Questions (FAQs)
Your Questions Answered with Care, Clarity & Compliance
At DogsPeace™, our mission is simple — to bring peace and comfort to your furry friend’s life, and to yours. We're a calming-focused dog brand operated by Divinship, a registered business committed to global quality and trustworthy service. Below you’ll find answers to some of our most asked questions. If you need more help, don’t hesitate to contact us — we’re always here for you.
1. What is DogsPeace™?
DogsPeace™ is a specialized calming and wellness brand for dogs who face anxiety, restlessness, or behavioral stress. From soothing beds and anxiety jackets to licking mats and grooming tools — we offer a handpicked collection designed to promote peace, comfort, and better behavior naturally.
Our store is powered by Divinship, a legally registered business that operates globally through trusted fulfillment partners.
2. Do your products really help with dog anxiety?
Yes — and thousands of dog parents agree! While results vary by dog, our calming products (like anxiety beds, vests, and toys) are backed by positive customer reviews and animal behavior research. Many dogs show calmer behavior, better sleep, and reduced stress within days of use.
3. Which dogs benefit most from your products?
Our products are designed to help dogs who:
- Experience separation anxiety or panic
- React during storms, fireworks, or travel
- Show nervous behaviors (pacing, barking, licking, hiding)
- Struggle with grooming or bedtime routines
- Need help staying calm when alone
Whether you have a puppy or a senior dog, DogsPeace™ has gentle solutions.
4. How long does shipping take, and where do you ship from?
We ship worldwide through international fulfillment centers (including China, the U.S., and the EU) to ensure quality and fast access to inventory.
Processing time: 1–4 business days
Estimated delivery: 10–15 business days (varies by country)
You’ll receive a tracking number by email once your order ships.
You can also track your order anytime on our Order Tracking page.
Please see our Shipping & Delivery page for full details.
5. How much does shipping cost?
All orders include FREE standard shipping, regardless of size or location.
No hidden fees. No surprises.
Note: Estimated delivery time is typically 10–15 business days based on destination and carrier.
6. Can I track my order?
Absolutely! Once your order is dispatched, a tracking link will be emailed to you so you can monitor its journey.
You can also track it anytime directly on our website:
Just visit our Order Tracking page and enter your tracking number.
If you haven’t received your tracking info within 5 business days of purchase, please contact us and we’ll help you out.
7. Can I cancel or change my order?
We work fast to fulfill orders quickly, so please contact us within 6 hours of placing your order to request a cancellation or change. After this window, your order may already be in process and cannot be altered.
8. What is your return and refund policy?
We offer a 14-day return window from delivery on most items, provided they’re unused, clean, and in original packaging.
If something doesn’t feel right, reach out — we’re happy to assist.
For full terms and instructions, please visit our Returns & Refund Policy.
9. Do you ship internationally?
Yes! We currently ship to most countries across North America, Europe, Asia, Australia, and select parts of Africa and the Middle East.
If your country doesn’t appear at checkout, message us and we’ll do our best to assist.
10. How can I contact DogsPeace™?
We’re here to help every step of the way.
📧 Email: info@dogspeace.com
💬 Live Chat: Available Mon–Sat, 9 PM – 12 PM ET
📩 Contact Page: Open 24/7
Expect responses within minutes during support hours and within 12–24 hours otherwise.
Still have questions?
That’s totally okay! We believe in real conversations and personalized support.
Reach out via live chat or email — your peace of mind is as important as your dog’s.